Thank you for shopping with Assureify Case. We value your trust and are committed to delivering high-quality phone cases and accessories that meet your expectations. However, we understand that sometimes a product may not be right for you. That’s why we’ve developed a comprehensive return and refund policy to make the process as transparent and straightforward as possible.
Return Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving the item. To be eligible for a return, the item must meet the following conditions: – The item must be unused, unworn, and in the same condition as when you received it. – It must be returned in original packaging, including all accessories, inserts, and tags. – A valid proof of purchase or receipt must be included with your return. Please note that we are unable to accept returns for certain types of products, including: – Perishable goods such as food, flowers, or magazines. – Intimate or sanitary items, including personal care products. – Hazardous materials or items containing flammable liquids or gases. – Any item that has been used, damaged, or returned more than 30 days after delivery. If you’re unsure whether your item is eligible for return, feel free to contact our support team before sending it back.
Refunds Policy
Once we receive your returned item, our team will conduct a thorough inspection to verify its condition. – You will be notified via email once your return has been received and reviewed. – If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.). – The refund processing time may vary depending on your financial institution, but typically it takes 5–10 business days for the credit to appear on your statement. We will contact you with further instructions if the returned item is not approved (e.g., damaged or not in original condition).
Exchanges
We only offer exchanges for items that arrive damaged or defective. To request an exchange: 1. Please email us at [email protected] with your order number and photos of the damaged or defective product. 2. Once approved, ship the item back to us at: 1260 Northlake Blvd #1006 Lake Park FL 33403 United States 3. After we receive the returned item, we will ship out a replacement of the same item at no additional cost.
Shipping Returns
You are responsible for the shipping costs associated with returning your item. These costs are non-refundable, and if you receive a refund, the cost of return shipping may be deducted from your total refund amount.
– For returns over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. – We cannot guarantee receipt of your returned item without tracking information. Shipping times for exchanged products may vary depending on your location.
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